- This Privacy Policy relate to the use of the website located at https://www.life2b.com, and any subdomains and any other websites through which we make our services available to you (collectively “Website”), any mobile, tablet or smart device applications and application program interfaces (collectively “Application”) where the Website and Application together are referred to as the “Platform” and set out the policy of Life2B Pty Limited ACN 616 535 383 (“us”, “we” or “our”) in relation to the Services available on the Platform.
- In order to effectively optimise the use of the Platform and any of its features and functionality including the Services, we need to collect personal information from each user and process that personal information. We will hold and store the personal information of users for as long as the users use and access the Platform and the Services.
- The purpose of this Privacy Policy is to inform you about how we process information about you. This Privacy Policy applies to the use and access of the Platform and the Services provided by us or our subsidiaries or affiliated companies via the Platform. From time to time we may also post service specific privacy notices or documentation to explain in more detail how we handle information related to privacy.
- Your personal information may be stored, accessed and processed by us as the Data Controller or our data processors as described in this Privacy Policy. Personal information regarding individuals who reside in member states of the European Union, European Economic Area and Switzerland is controlled by us. Life2B Pty Limited ACN 616 535 383 complies with the European Union’s General Data Protection Regulation.
- If you have any questions about this Privacy Policy, you may contact us with any questions before you use the Platform by accessing our Life2B ‘Get in touch’ page on our website (https://life2b.com/contact.php) and requesting assistance.
Consent
By using the Platform, you acknowledge and agree that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as set out in this Privacy Policy. We will contine to collect and store your personal information for as long as you use the Platform. If you do not agree with this Privacy Policy, please do not continue to use the Platform.
How Your Information is Used
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Information you provide
- When you register as a member with us, you may be required to provide personal information (such as your name, postal or email address, telephone numbers, other contact details such as social media handles, date of birth, support and customer queries, community comments and credit or payment information). We may also collect information from you if you use the Platform, subscribe to our mailing list, respond to a survey involving our Platform, enter infromation in any Website or Application forming the Platform, or communciate with us by any other electronic means.
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We may utilise the information you submit under your account in order to provide you with a better experience and to improve the quality of the Platform and our Services including but not limited to:
- To personalise your experience with our Platform and to allow us to deliver the type of content and product offerings in which you are most interested
- To carry out reasearch and developent to improve our Platform in order to better serve you
- To promote safety, integrity, and security of the Platform and the Services
- To allow us to better service you in responding to your customer service requests and enquiries
- To administer a contest, promotion, survey or other site feature
- To quickly process your transactions
- To ask for ratings and reviews of our Platfom and the Services
- To follow up with you after any communication
- To directly market to you and inform you about new features or improvements of our Platform or the Services
- To prevent any fraud or crime or any suspected fraud or crime
- For any other purpose which you have provided consent
- If required we may dislcose your information to satisfy any applicable law, legal requirement, police investigation, courts and tribunals, or request from a Government authority.
- We may share your personal information with third parties who provide services which are complementary to the Services provided by us.
- When we receive personal information from you directly, we’ll take reasonable steps to notify you (including directing you to this Privacy Policy on our website) how and why we collected your information, who we may disclose your information to, how you can access and correct it, or how to make a complaint.
- Unsolicited information – Sometimes, other organisations share information with us we did not request. If we receive unsolicited personal information about you, we will check whether that information is reasonably necessary for our functions or activities or it is required by law or other legal obligation. If it is, we’ll handle this information the same way we do with other information we request from you. If not, we’ll ensure that we destroy or de-identify the unsolicited information.
- Payment information – You may be required to provide payment details to us or our third party payment platform. We do not store payment details directly unless it is required to facilitate the payment transaction, and you expressly acknowledge and agree that we are not liable for any loss of personal information resulting from a breach of security of the third party payment platform.
- Cookies – When you use the Platform, we may send one or more cookies to your computer or device. We may use cookies to improve the quality of the Platform or the Services, including for storing user preferences, improving search results, and tracking user trends.
- Log information – When you access the Platform, our servers automatically record certain information. These server logs may include information such as your location, your interaction with the Platform, the websites you visit, IP address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser, device or your account.
- Communications – When you send email or other communications to us, we may retain those communications in order to process your enquiries, respond to your requests and improve our Services. We may use your email address to communicate with you about our services. We may send email or other communications to any person whose email address or contact details have been provided to us by a former or current user of the Platform. If you do not wish to receive these emails or other communications, you must contact us by accessing our Life2B ‘Get in touch’ page on our website (https://life2b.com/contact.php) and requesting assistance.
- Third Party Platforms – We may make available third party applications, services, or platforms, within our Platform. The information collected by us when you enable a third party application is processed under this Privacy Policy. Information collected by the third party application provider is governed by their own privacy policies.
- Sharing outside of Australia – We process personal information on our servers in Australia, and you consent to your personal information being processed in that location. Where we are required to share your information to data processors outside of Australia, we will use best endeavours to ensure the data processors have appropriate or suitable safeguards as set out in their privacy policies including encouraging them to adopt the Australian Privacy Principles. We are not likely to disclose your information to organisations overseas. We may however, store your information in cloud or other types of networked or electronic storage. As electronic or networked storage can be accessed from various countries via an internet connection, it’s not always practicable to know in which country your information may be held.
- Advertising Services - We may let third parties use cookies, log files, web beacons and other similar technologies to collect information about your online activity. This information may be used to measure the performance of ads, provide you with more relevant ads and improve your experience.
- Other sites – This Privacy Policy applies to the Platform only. We do not exercise control over third party sites. These other sites may place their own cookies or other files on your computer, collect data or solicit personal information from you.
In addition to the above, we may use the information collected to:
- Provide, maintain, protect, and improve our Platform or our Services (including advertising services) and develop new functions and features for the Platform or the Services; and
- Protect the rights or property of our Users.
If we use this information in a manner different than the purpose for which it was collected, then we will ask for your consent prior to such use.
If you do not provide your information to us, you may not be able to access the Platform or use its features to the fullest extent.
Access and Control of Information
When you use the Platform, we make good faith efforts to provide you with access to and control of your personal information. At your request, we may:
- correct your information if it is inaccurate;
- provide you with a copy of your information;
- cease the processing of your information;
- restrict the processing of your infomration; or
- delete your information at your request if it is not otherwise required to be retained by law or for legitimate business purposes.
You may contact us at any time to make any of the above requests by accessing our Life2B ‘Get in touch’ page on our website (https://life2b.com/contact.php).
If we are able to or unable to comply with your request, we will let you know within five (5) business days of days of making that decision. If we are able to comply with your request, we will do so within 30 days from the date of your request, or a longer period that’s been agreed by you. However if we can’t make corrections within a 30 day time frame or the agreed time frame, we will:
- inform you about the delay, the reasons for the delay and when we expect to resolve the matter;
- request that you agree in writing to give us more time; and
- inform you that you can make a complaint to our office (where we can try and resolve your complaint internally), or the Office of the Australian Information Commissioner.
We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests.
We may decline to process requests that are unreasonably repetitive, systematic, frivolous or vexatious, require disproportionate costs and/or technical effort, jeopardise the privacy or safety of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), for which access is not otherwise required, or for a refusal which we are otherwise obligated or entitled by law.
Because of the way we maintain certain Services in connection with the Platform, you acknowledge that residual copies may take a period of time before they are deleted from our active servers and may remain in our backup systems.
OPT OUT
We will always give you the option to opt out from receiving marketing offers. You can notify us at any time if you no longer wish to receive direct marketing offers from us, and we will process your request as soon as possible.
Where you wish to submit requests to vary how we process your information, you may contact us at any time by accessing our Life2B ‘Get in touch’ page on our website (https://life2b.com/contact.php).
Information security
We acknowledge that we will take appropriate security measures to protect against unauthorised access to or unauthorised alteration, disclosure or destruction of data. These measures may include internal reviews of our data collection, storage and processing practices and security measures, including malware scanning, appropriate encryption (e.g. Secure Socket Layer (SSL) technology), storing personal information in secured networks, and physical security measures to guard against unauthorised access to systems where we store personal data.
We do not warrant that these security measures will prevent any unauthorised access to or unauthorised alteration, disclosure or destruction of the data including by way of hacking, password “mining” or any other illegitimate interference to the Platform and Services by unauthorised persons. We exlcude all liability in relation to any unauthorised access, alteration, disclosure or destruction of data that is outside our reasonable control.
We will notify you within three (3) business days and without undue delay of any:
- actual breach of security, which when reasonably suspected poses a risk to the security, confidentiality or integrity of your personal information; or
- actual unauthorised access of any personal information;
which is likely to result in a high risk to your rights and freedoms.
Complaints
When we receive formal written complaints, it is our policy to contact the complaining user regarding his or her concerns. If you have any complaints, you may contact us by accessing our Life2B ‘Get in touch’ page on our website (https://life2b.com/contact.php) and providing details of your complaint.
Need more help?
If you still feel your issue hasn't been resolved by us to your satisfaction, then you can raise your concern with the Office of the Australian Information Commissioner:
Changes to this Privacy Policy
We may amend or vary this Privacy Policy from time to time by publishing the amended Privacy Policy on the Website.